Angus and Robertson. Good customer relationship management, or what?

March 6, 2010
by macalba

Angus & Robertson (the booksellers) have a brand new web site. It’s a vast improvement over the previous one – and that’s great – except … they’ve not transferred any of the previously registered users, or records of those users’ previous purchases. From their signin page:

“PLEASE NOTE: If you used the old Angus & Robertson web site you will need to re-register your details below. Our new site does not contain any information you registered with us previously and does not have any information about any orders you may have placed previously.”

There’s no apology, no explanation, no conciliatory statement, just a cold announcement of fact. They’ve made a (hopefully calculated) business decision here, that it would be cheaper and/or easier to leave the flotsam or jetsam behind and start afresh, but at what overall cost?

Do you see the problem with their customer relationship management? Can you imagine, from a customer’s perspective, the outcry if Amazon did exactly this?

[I acknowledge that my comment makes the assumption that they previously had a nontrivial number of customers who registered and who made purchases].

To flash, or not to flash, that is the question.

February 4, 2010
by macalba

Much has been written of late about Apple not supporting Adobe flash on its newly announced iPad. Not that it supports flash on its iPhones either, for that matter. Many people seem to think that Apple has an obligation to support flash because flash is so ubiquitous. Apple believes, or, at least, its publicly held stance is, that Adobe flash is too buggy and unstable.

My own view is that content providers are (or should be) more interested in maximising the number of eyeballs viewing their content rather than only utilising a single technology that a subset of consumers will see.

In order to be more aware of just exactly where the flash content lay, I installed the ClickToFlash plugin for the Safari web browser. ClickToFlash will block flash-based material from loading automatically, and will offer you the option of viewing it by clicking on the icon that’s presented to you in place of the flash content. Further, ClickToFlash will offer you the option of playing that blocked material via Quicktime, rather than as flash, if that’s possible.

In short, I’ve discovered that I’ve yet to find a single piece of flash-based content that I really, really wanted to view. Those YouTube videos that I did want to view were able to be displayed in-situ via QuickTime.

I’m pretty sure that when the iPad comes along, I won’t be crying in my tea about the lack of flash-playing capability.

iPad: now the small print (or no print?)

January 29, 2010
by macalba

Now the finer details are emerging. The small print. I’m so much a part of the global community that I continue to forget that most (not all) US-based corporations are US-centric.

Yesterday Steve Jobs introduced the iPad to the world (but really just the USA). The single most anticipated feature for me was the iBooks app. That’s the feature that will leap-frog the iPad above and beyond Amazon’s kindle.

And then what happens? Apple’s Australian web site, after it finally got the iPad page up, tell us in the footnotes that iBooks is available in the US only. The New Zealand site says the same. Apple’s UK site avoids the issue by not mentioning iBooks at all.

I do understand the reasons. It comes down to territorial publishing rights (and that’s a whole different debate). But my issue with Steve Jobs is that of expectation management. My expectation was built up during his presentation. Now he’s failed me.

The world hasn’t fallen in though. Once the dust has settled we’ll no doubt hear about local arrangements for book availability. Amazon has the same issues so it’s nothing new.

Tangential niggle: so if Australia has a “free trade” agreement with the USA, why isn’t there free trade.

You no full-feedee? Me no subscribee!

January 16, 2010
by macalba

My name is Gordon and I have a confession. I’m a compulsive subscriber to RSS feeds. I read too many blogs. Too many blogs that cover the same subject matter. To feed my habit I use Google Reader. Google Reader collects and collates all the content from all those blogs to which I subscribe. It’s easy to use – a bit too easy.

I used to subscribe to 360 blogs. I’m recovering now. My subscription count is down to 202. It’s better. I almost have the time to read the material from those 202 RSS feeds.

I have a quirk, though. It you only publish a partial-content RSS feed in the hope of making me click through to your actual blog to read the rest of the article, then – FAIL! I don’t do partial feeds. If you think you need me to click through so that I’ll see the advertising that you have on your blog to generate income, then – FAIL! You don’t need me to go to the blog – if you really must, you can insert advertisements (eg Google ads) into the RSS feed.

The only time I visit a blog in person is if it’s a click-through from another blog (via Google Reader, of course), or from Twitter (for example). If I like what I see, I might subscribe – if it’s a full feed.

Back on track

January 16, 2010
by macalba

Up until about 15 months ago I used to jog 5 km with the dogs early each morning. It’s a wonderful time of day around sunrise – tranquil, with amazing light.

Then Tansy, our then-8-years-old Black and White Border Collie, snapped the cruciate ligament on her right hind leg.

One thousand dollars later, and she had a new artificial ligament in place. The poor girl had to be kept immobilised for a fortnight after the surgery – that was hell for an otherwise active dog. After that we were on a gentle exercise regime, followed by weeks of short walk/jogs. It was only after several months that we built up to 3 and 4 km jogs.

Then, recently, Jaffa, Tansy’s blonde sister, began to suffer noticeably from arthritis, or medication-induced stiffness and/or pain in her hind-quarters. Jaffa suffers seizures and is on medication to try to minimise the frequency of those seizures. For the past months Jaffa has had to rest frequently during our 3 to 4 km jogs – and it seems to be getting worse.

A couple of days ago, for all our sakes, I decided to try to find a way to have the best of both worlds. So, the current regime is to jog 850m down the track between our house and the road, leave Jaffa secured in the shade, then take Tansy for a longer run (or, rather, Tansy takes me for a longer run). We collect Jaffa on our return trip and head back to the house for our respective breakfasts.

The major benefit for me is that, once again, I get some decent aerobic exercise. Yesterday Tansy and I managed 5 km, and this morning 6 km without feeling worse for wear. I’m pleasantly surprised to find that Tansy now seems even more full of beans – perhaps she too was getting fed up with her sister always wanting to stop to rest.

De-cluttering my various libraries

January 8, 2010
by macalba

A large amount of de-cluttering took place over the recent holiday period. The most recent phase was that of sorting through my book, audio, and video libraries.

Many shelves of paperbacks were recycled, as were old magazines. While reflecting on the magazine situation, and accepting of the fact that while I flicked through every page of every magazine that I received I didn’t read very much of them, I also accepted that even though I stored them on shelves I didn’t revisit them. With that in mind I resolved to not renew subscriptions to all but one magazine during the next 12 months. My book shelves look quite sparse now (and wonderful).

Given that we don’t have a video-tape player any longer, the small pile of video tapes can be placed in the landfill pile (I don’t think there’s any second-hand value in VHS tapes these days).

My old collection of around 120 LPs was, without any sign of emotional attachment from me, consigned to landfill. If I ever find that I want to listen again to some of the tracks that I at one time enjoyed, I’ll visit the iTunes Store and purchase the track.

I’ve now done a first sort through the audio CD collection. My CD collection began in 1985, nearly 25 years ago. My taste in music, though still eclectic, has moved on from those days. I’ve not listened to many of those CDs for decades. So, accepting of that situation, I now have a pile of 170 CDs that will be relocated (thrown out, sold, or given away). The pile of CDs that I’m considering copying to hard disk (ripping) numbers about 130. More than likely, I’ll further reduce that number. After ripping, the physical CDs will then be moved out.

On the subject of music, rather than CDs, my two sources of audio these last few years have been a) per-track purchases from beatport.com, and b) a premium subscription to Digitally Imported and SKY.fm which gives me access to over 60 24-hour per day music streams of a wide variety of genres.

Next, once the scanner I’ve ordered arrives, I’ll begin to digitise paper-based records and photographic negatives and slides. Once appropriate numbers of backup copies have been made, the originals will be destroyed.

Ever onwards …

De-cluttering, minimalism, and “The 100 Thing” Challenge.

January 3, 2010
by macalba

From an early age we are battered by the efforts of marketers and advertisers to persuade us to buy, buy, buy.  We are induced to purchase items that we don’t really need, to purchase something that costs more than we can really afford to spend (or need to spend), and then buy some more of whatever we purchased in the first place – this year’s model.

We purchase books instead of borrowing them from a library, we purchase CD’s when, in reality we might only like one track on them, we purchase two items instead of one because we’re being given, we’re told, “a special price”.  Western society is a consumer society – that’s what it’s evolved to become.  That’s well and good from the perspective of it being a democracy – people are free to do what they feel they must – but it’s my choice to withdraw from that consumer society.

This isn’t just something I’ve recently worked out or discovered. It’s 30-something years since I first pushed back against the commercialism of Christmas (for example).

Just over a year ago I had these feelings reinforced in general by articles on Dave Bruno’s blog, and, in particular, by his “100 Thing Challenge“.

Similarly, over a year ago now, I first came across various blogs describing living simply – in particular, living a small houses – tiny houses in fact. For example, the likes of: “Tiny House Design“, “Tiny House Blog“, and “The Tiny Life” .

More recently I subscribed to various blogs which embraced minimalism as a lifestyle – something I’ve thought about for some years now. Some examples: “Mnmlist“, “Miss Minimalist“, and “Becoming Minimalist“.

And so it came to pass …

All of these influences finally came together a week or so ago when it struck me that there’s no time like the present, that the time to act was now. So, over the past week, I’ve been actively “de-cluttering”.  I’ve been identifying those belongings that I’ve no longer want (their time has past), those things that I though that I wanted but may not have used for several years or longer, and those items which have become orphans (eg power packs for long since broken electronics, video cassettes, and out-of-date technical manuals, cassette tape Walkman).

I’ve now made three trips to the recycling/landfill depot and made my deposits.  I’ll sell some remaining belongings (if I can).

I’ve now made a first pass list of “things” as per Dave Bruno’s “100 Thing Challenge”.  This list is a work-in-progress and will over the coming days and weeks be refined and reduced.  I’m not counting shared household items such as furniture, refrigerator, beds and linen, etc. And I am counting my remaining book collection as one item, my audio CD collection as one item, etc.

There are currently 110 items on the list with a further 30 items identified as being candidates for removal.  And do I really need 14 pairs of socks :-)

As Dave says, it’s not a hard and fast list and the rules can be defined by me, but it’s a starting point, and a means to an end,  At the end of it, I’ll be in a good position to begin the rest of my life as a non-consumer.  I’ll think more about those items that I’ll purchase, and require more justification to myself before I purchase something.  This isn’t about not spending money, it’s more about not wasting money and not consuming for the sake of it, and it’s about purchasing quality not quantity.

Onwards …

Rain tally for 2009

January 1, 2010
by macalba

Monthly rainfall tallies for the past 8 years (in millimetres), as at 20 km east of Armidale, NSW.

      Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec   Total
2002  50.0  80.0  78.7   3.5   4.3  21.9  10.3  58.2  26.7  25.0  83.2  75.6  517.4
2003  51.6 144.5  52.7 108.7  39.1  31.8  18.9  23.0   5.7  91.3  55.9  71.1  694.3
2004 192.1  77.8  65.2  22.4   5.4  20.4  43.3  49.6  45.9 111.2  69.0 133.8  836.0
2005  92.9  66.3  16.2  13.2  18.8  82.6  20.9  13.4  87.1  60.2 154.3  98.7  724.6
2006 109.5 115.2 110.2  22.5   3.6  45.8  46.4  30.8  44.8  29.8 133.6  43.8  735.0
2007  98.1 137.1  95.4  43.6  21.7  39.9   8.7 105.4  13.8  95.7 102.8 127.7  889.9
2008 133.6 203.0   3.8  68.9  10.9  60.4  25.8  35.0  54.5  57.1 119.4  61.2  833.6
2009  67.8 160.4  56.6  67.1 121.1  46.1  23.4  18.2  31.3  53.7  52.2 138.4  836.3

Not bad for a year where the Armidale area was officially drought declared for much of the year.

The 135 year average for Armidale (in millimetres) is:

Avg  104.5  87.1  65.0  45.9  44.4  56.9  49.2  48.4  51.6  67.8  80.4  89.2  790.1